Support

Using e-Snail is designed to be simple and easy.

We have some FAQs below.

If you have any further questions, please Contact Us

It’s very simple! Create an account via the home page. You can then write a letter, add an address, pay for it online and send it. We print the letter, stamp it and deliver globally.
The letter template is A4 size and fits around 800 words. An A4 piece of paper measures 210 x 297 mm or 8.3 x 11.7 inches.
e-Snail letters are printed on our unique templates using high quality 120gsm paper at one of our regional printing hubs based in UK, India and Australia. They are then cleverly folded into envelopes, sealed and posted.

e-Snail letters can be sent anywhere in the world at a fixed price of 1.99 GBP. Postage is added at checkout and dependent on where the letter is being sent. Current postage charges are:

  • UK: 0.85 GBP
  • India: 1.00 GBP
  • Australia: 0.55 GBP
  • New Zealand: 1.25 GBP
  • Rest of World: 1.70 GBP
e-Snail letters can be sent to anyone, anywhere! The country of delivery needs to have a postal system and the receiver needs a physical address that accepts post.
Letters are printed and posted daily using first class post. Letters will take between 1-3 days for domestic deliveries from our regional printing hubs. For international deliveries, it should take between 3 – 7 days. Time may vary slightly due to the local country’s postal system.
We are still printing letters and have measures in place to ensure this is being done in accordance with government guidelines. There may be a delay in certain countries where postal services have been disrupted. If mail cannot be sent for whatever reason, it will be held by e-Snail and sent once delivery is possible.